Encarta: "How to Install Voice Control" Help Topic Appears When You Attempt to Enable the Voice Control Feature (223172)

RESOLUTION

NOTE: DO NOT use either of the following methods if Microsoft Internet Explorer 5.0 is installed on your computer. If you do, you may not be able to restart your computer. Internet Explorer installs its own version of the Comct132.dll file during Setup. At this time, there is no resolution to this issue if Internet Explorer 5.0 is installed on your computer. To check the version of Internet Explorer that is installed on your computer, start Internet Explorer, and then click About Internet Explorer on the Help menu.

To resolve this issue, copy the Comctl32.dll file from the Installation and Resources CD-ROM to your hard disk. To do this, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows 98

1. Insert the Microsoft Windows 98 installation CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent it from starting automatically.
2. Click Start, and then click Run.
3. In the Open box, type sfc, and then click OK.
4. Click Extract one file from installation disk.
5. In the Specify the system file you would like to restore box, type comctl32.dll, and then click Start.
6. In the Restore from box, type the following line

   cd-rom:\win98

   where cd-rom is the drive letter of your CD-ROM drive.
7. In the Save file in box, type the following line, and then click OK

   drive:\windows\system

   where drive is the drive letter of the hard disk on which Windows 98 is installed.
8. Click OK, and then click OK again.
9. When you are prompted to restart the computer, click Yes.

Microsoft Windows 95

1. Insert the Encarta Installation and Resources CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent it from starting automatically.
2. Click Start, and then click Run.
3. In the Open box, type the following line, and then click OK
   

   cd-rom:\Support\Comctl32

   where cd-rom is the drive letter of the CD-ROM drive.
4. Right-click the Comctl32.dll file, and then click Copy.
5. Click Start, and then click Run.
6. In the Open box, type drive:\, and then click OK, where drive is the drive letter of the hard disk on which Windows 95 is installed.
7. On the Edit menu, click Paste.
8. Close all open windows, and then restart the computer.
9. When you see the "Starting Windows 95" message, press F8.
10. On the Windows startup menu, select Command Prompt Only, and then press ENTER.
11. At the command prompt, type the following lines, pressing ENTER after you type each line:

    cd \windows\system
    ren comctl32.dll comctl32.old
    move drive:\comctl32.dll drive:\windows\system

    where drive is the drive letter of the hard disk on which Windows 95 is installed.
12. Press CTRL+ALT+DELETE to restart the computer.