Cordless Phone System Error Message: Msphone Caused an Invalid Page Fault in Module Kernel32.dll (223167)


The information in this article applies to:

  • Microsoft Cordless Phone System 1.0
This article was previously published under Q223167

SYMPTOMS

When you attempt to start Microsoft Call Manager, you may receive the following error message:
Msphone caused an invalid page fault in module Kernel32.dll.

CAUSE

This behavior can occur if you have installed Willow Pond's WillowTALK software on your computer.

RESOLUTION

To resolve this issue, remove WillowTALK, and then rename the Wtlkttse.dll file. To do this, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. In the list of installed programs, click WillowTALK.
  4. Click Add/Remove, and then follow the instructions on the screen to remove WillowTALK.
  5. Close the Add/Remove Programs dialog box, and then close Control Panel.
  6. Click Start, point to Find, and then click Files Or Folders.
  7. In the Named box, type wtlkttse.dll, and then click Find Now.
  8. In the list of found files, right-click the Wtlkttse.dll file, and then click Rename.
  9. Type wtlkttse.old, and then press ENTER.
  10. Close the Find: Files Named Wtlkttse.dll dialog box.
  11. Restart the computer.

MORE INFORMATION

If you continue to receive this error message, contact Willow Pond for information about how to remove the WillowTALK values in the Microsoft Windows registry.

For information about how to contact Willow Pond, visit the following Willow Pond Web site:

http://www.willowpond.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:6/11/2002
Keywords:kb3rdparty kbenv kberrmsg kbprb KB223167
©2002 Microsoft Corporation. All rights reserved.