OLEXP: Known Issues with Hotmail (222984)


The information in this article applies to:

  • Microsoft Outlook Express 5.0 for Windows NT 4.0
  • Microsoft Outlook Express 5.0 for Windows 98
  • Microsoft Outlook Express 5.0 for Windows 95
  • Microsoft Outlook Express Version 6 for Windows 98
  • Microsoft Outlook Express Version 6 for Windows NT 4.0
  • Microsoft Outlook Express Version 6 for Windows 2000
This article was previously published under Q222984
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

You may experience one or more of the following issues with Hotmail, which is included with Outlook Express 5 and later:
  • When you attempt to manually delete messages in the Deleted Items folder, you may receive the following error message:
    The server does not support manual deletion of messages. Your Deleted Items folder might be emptied periodically.
  • Two Inboxes may be displayed.
  • You may be unable to create rules or filters for your Hotmail account.
  • When you attempt to synchronize your address book with Hotmail, your contacts may not be updated.
  • When you receive Hotmail messages, they may not contain the entire date or time.
  • "New Mail Notification" does not work with a Hotmail account.

CAUSE

The Server Does Not Support Manual Deletion of Messages

Hotmail periodically deletes messages from the Deleted Items folder and does not require you to manually delete your messages.

Two Inboxes Are Displayed

When you create a Hotmail account, it creates a separate Inbox for the Hotmail account.

You Cannot Create Rules or Filters

Outlook Express does not support rules or filters for Hotmail accounts.

Contacts May Not Be Updated When Synchronizing Address Book with Hotmail

The address book is synchronizing with non-Latin-based character sets.

Hotmail Messages Do Not Have Entire Date or Time

Outlook Express is not able to provide entire date, time, and time zone information.

RESOLUTION

To work around the issue, use the appropriate method:

Two Inboxes Are Displayed

Outlook Express can use and display multiple e-mail accounts. The Inbox in the Local folder is associated with Post Office Protocol (POP3) accounts from your Internet service provider (ISP). The Inbox in the Hotmail account is strictly for Hotmail accounts.

You Cannot Create Rules or Filters

You can use your Hotmail account to create filters. For information about creating filters for a Hotmail account, please contact Hotmail Technical Support.
Modification Type:MinorLast Reviewed:6/13/2005
Keywords:kbenv kberrmsg kbprb KB222984
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