Err Msg: Explorer Caused an Invalid Page Fault in Shell32.dll at 015f:7fce85c0 (222952)


The information in this article applies to:

  • Microsoft Internet Explorer 5.0 for Windows 98
  • Microsoft Internet Explorer 4.01 for Windows 98 SP 2
  • Microsoft Windows 98
This article was previously published under Q222952
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS

When you are using the Novell IntraNetWare client (Client32 version 3.x) to log on and off a Novell NetWare 5 network, you may receive the following error message:
EXPLORER caused an Invalid Page Fault in module SHELL32.DLL at address

CAUSE

This error message is caused by a problem in the handling of the SHChangeNotify API by the Windows 98 version of the Shell32.dll file. This problem is known to occur at times when you are using the Novell IntraNetWare client in conjunction with the Novell NAL Explorer provided by Novell as part of Novell's ZENworks utility for NetWare 5.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


The English version of this fix for Windows 98 which includes Internet Explorer 4.01 Service Pack 1, should have the following file attributes or later:
   Date      Time      Version          Size        File name  
   ------------------------------------------------------------
   3/11/99   10:05am   4.72.3515.1100   1,389,328   Shell32.dll


The English version of this fix for Windows 98, with Internet Explorer 4.01 Service Pack 2 or Internet Explorer 5, should have the following file attributes or later: 
   Date      Time      Version          Size        File name  
   ------------------------------------------------------------
   4/27/99   4:55pm    4.72.3704.2700   1,390,352   Shell32.dll
Second Edition. However, this problem has not been found to occur on Windows 98 Second Edition"/>

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The Shell32.dll file included with the original release of Windows 98 is the Microsoft Internet Explorer 4.01 Service Pack 1 build of shell32.dll. The Shell32.dll file included with Microsoft Internet Explorer 5 is the Microsoft Internet Explorer 4.01 Service Pack 2 build of shell32.dll.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kb3rdparty kberrmsg kbfix kbInvalidPageFault kbprb KB222952
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