How to Manually Remove Site Server 3.0 (222873)


The information in this article applies to:

  • Microsoft Site Server 3.0
This article was previously published under Q222873
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SUMMARY

If you have attempted to remove Site Server 3.0 through Add/Remove programs or through the application setup, and the uninstall fails, you must manually remove Site Server 3.0.

MORE INFORMATION

To manually remove Site Server 3.0, do the following:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Abbreviations have been used to enhance the readability of this article:

CCS stands for CurrentControlSet.
HKLM stands for HKEY_LOCAL_MACHINE.
HKCR stands for HKEY_CLASSES_ROOT.
  1. Go to Control Panel, Services and make sure all of the Site Server services are stopped.
  2. In the Registry Editor, back up the following keys, and then delete them:

    HKLM\System\CCS\Services\ACMSVC
    HKLM\System\CCS\Services\broksvc
    HKLM\System\CCS\Services\CDF Generator
    HKLM\System\CCS\Services\CRS
    HKLM\System\CCS\Services\Gatherer
    HKLM\System\CCS\Services\gthrsvc
    HKLM\System\CCS\Services\LDAPSVC
    HKLM\System\CCS\Services\MCIS
    HKLM\System\CCS\Services\msgbldsvc
    HKLM\System\CCS\Services\MPS.SendMail
    HKLM\System\CCS\Services\MPS.Vote
    HKLM\System\CCS\Services\SSSearch
    HKLM\SYSTEM\CCS\Services\tmlbsvc

    HKLM\Software\Microsoft\CRS
    HKLM\Software\Microsoft\MCIS
    HKLM\Software\Microsoft\MCIS25
    HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\MPS
    HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\Site Server
    HKLM\Software\Microsoft\Site Server
    HKLM\Software\Microsoft\Site Server Service

    HKCR\Commerce.*
    HKCR\CRS.*
    HKCR\CrsApi.*
    HKCR\CrsGui.*
    HKCR\CRSSink.*
    HKCR\DirectMail.*
    HKCR\IISWAM.1_* (only those which pertain to Commerce samples)
    HKCR\MemAdmin.*
    HKCR\Membership.*
    HKCR\mfafile
    HKCR\mftfile
    HKCR\MPS.*
    HKCR\Push.*
    HKCR\SiteServer.*
    HKCR\SiteServerSearch.*
    HKCR\SS*.*
You should now be able to delete the C:\Microsoft Site Server\* folder and perform a clean installation.

Note: When you attempt to remove the Site Server folder, you may encounter the following error message:
Error: mscsdcom.dll is in use.
To resolve this, unregister the Mscsdcom.dll, Regsvr32 /u mscsdcom.dll, and then restart the computer.
Modification Type:MajorLast Reviewed:6/11/2002
Keywords:kbhowto KB222873
©2002 Microsoft Corporation. All rights reserved.