XADM: Extended Characters Entered into a Mailbox via LDAP Cause Directory Replication to Break (222647)

SYMPTOMS

When you use Lightweight Directory Access Protocol (LDAP) commands by means of an LDAP client to add mailboxes into Exchange Server, if any attributes of the object being added use extended characters (for example, in the Distinguished Name and Relative Distinguished Name), intersite replication will stop working.

This will be logged as follows in the event logs at the time the knowledge consistency check (KCC) runs:

Event ID: 1171
Description: Exception e0010002 has occurred with parameters 9 and 2 (Internal ID 3190039). Contact Microsoft Technical Support for assistance.

The other noted effect is that this added object cannot be deleted from the directory using the Exchange Server Administrator program, the error message being:

The object cannot be found in the directory.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Directory

File name	Version
Dsamain.exe	5.5.2530.0

To remove the bad data, delete the offending objects, then set the Exchange Server Garbage Collection Interval to "Every 6 hours," and Tombstone Lifetime to "2 days," which is the minimum time you can set it for. Then wait two days.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.