XFOR: Mail Doesn't Flow from GroupWise to Exchange Server (222550)

SYMPTOMS

The following symptoms occur when you try to send mail between Novell GroupWise and Microsoft Exchange Server:

Directory synchronization will be successful, but attempts to send mail from GroupWise to Exchange Server are unsuccessful. However, there are no non-delivery reports (NDRs) sent back to the originating user to indicate that there was a problem.
GroupWise users will be able to reply to mail sent from Exchange Server users.
GroupWise users that compose a new piece of mail using the Exchange Server user's entry in GroupWise will find that the mail never reaches the intended user. Instead, you might find the following events in the Application log:
Informational Application event ID 6066:

Trying to move file
'\\netware\sys\gwdomain\wpgate\api\API_OUT\36ED2937.API' to
'\\exchsrvr\connect$\exchconn\gwrouter\badfiles\'

Warning Application event ID 6062:

Fail on dispatching message
'\\netware\sys\gwdomain\wpgate\api\API_OUT\36ED2937.API' from
'\\exchsrvr\connect$\exchconn\gwrouter\badfiles\'
You might find .api files queuing up in the Exchsrvr\Connect\Exchconn\Gwrouter\Badfiles directory.

CAUSE

The API Gateway is incorrectly configured to supply a GroupWise-type address for all mail, whereas the Microsoft Exchange Connector for Novell GroupWise only supports the component-type address. For GroupWise 5.x systems, this setting is set through the Addressing Format button on the Required Parameters tab in the API Gateway object. For GroupWise 4.x systems, this setting is set through the Addressing Format option within the Specific menu option in the API Gateway properties. See the "Resolution" section below for step-by-step instructions.

Example of a GroupWise-formatted address:

From= GWDOMAIN.GWPO.gwuser2;

Example of component-formatted address:

From=
WPD= GWDOMAIN;
WPPO= GWPO;
WPU= gwuser2;
FN= GW;
LN= User2;
S= User2;
G= GW;

RESOLUTION

For GroupWise 5.x

Start NetWare Administrator.
Double-click the API Gateway object.
Click the Required Parameters button.
Change the Addressing Format from GroupWise to Component.
Click OK.
Stop the API Gateway.
Restart the ADA.
Start the API Gateway.

For GroupWise 4.x

Start the Ad.exe program within a command prompt.
Tab over to the System window.
Highlight the API Gateway object.
From the menu, select Actions, then Edit.
Tab over to the Specific radio button, or press the S key.
Change the Addressing Format from GroupWise to Component
Stop the API Gateway.
Restart the Message Server.
Start the API Gateway.