Net Folders feature is not retained after you upgrade Outlook 98 to Outlook 2000 (222309)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q222309

SYMPTOMS

After using the Net Folders feature with Microsoft Outlook 98, you upgrade to Microsoft Outlook 2000. Although you find that the Sharing command is available on the File menu, updates to previously shared items are not occurring.

CAUSE

Net Folders is installed on-demand in Outlook 2000. This means that the software necessary to use the feature will be installed the first time you attempt to use it.

RESOLUTION

Either run the Windows Installer to add Net Folders with Microsoft Office 2000 Maintenance Mode, or attempt a Net Folders operation to install on demand.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Once the Net Folders feature is added, the settings you previously used in Outlook will still be operable. Use either of the two following methods to add Net Folders.

Installation Using the Windows Installer

To install the Net Folders using the Add/Remove Control Panel, follow these steps:
  1. On the Start menu, point to Settings and then click Control Panel.
  2. Double-click Add/Remove programs, and in Add/Remove Programs Properties, click Microsoft Office 2000 and then click Add/Remove.
  3. In Microsoft Office 2000 Maintenance Mode, click Add or Remove Features.
  4. Click the plus sign at Microsoft Outlook for Windows. In the expanded tree, click Net Folders and then click Run from My Computer.
  5. Click Update Now. The Net Folders feature will be installed

On-demand Installation

When you attempt to start a Net Folders operation, you receive the following message:

The feature is not currently installed. Would you like to install it now?

If you click Yes, the Windows Installer will start and install Net Folders.

NOTE: After upgrading to Outlook 2000, you may see unprocessed messages in your Inbox. These messages are identified by the text, "#NET FOLDERS#" and may appear because updates were received while the Net Folders add-in and associated components were not available. To process these messages and continue using Net Folders, double-click the message and then close it. The unprocessed updates will then be processed.
Modification Type:MinorLast Reviewed:12/2/2004
Keywords:kbUpgrade kbsetup kbprb kbpending KB222309
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