OL2000: HTML Mail Format Lost When Importing from IMO PST Folder to CW Mailbox Folder (222293)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q222293

SYMPTOMS

If you import a personal folders file (PST), Microsoft Outlook changes any messages in HTML format to plain text format.

CAUSE

This problem occurs when you import a PST created by Microsoft Outlook Internet Only Mail (IMO) into an Outlook Corporate or Workgroup (CW) mailbox.

RESOLUTION

To preserve the format, import the personal folder file into an Outlook (CW) local PST file, instead of the mailbox.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If you import an Outlook (IMO) PST file into an Outlook (CW) PST file, Outlook preserves the HTML message format; however, if you then drag the HTML message from the local PST to the mailbox, Outlook changes the format to plain text with stationery information as attachments.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kbpending KB222293
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