OL2000: (CW) ErrMsg: "Cannot dismiss or postpone the reminder because the corresponding item in the folder you synchronized does not match this item." (222282)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q222282
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

When you attempt to dismiss an appointment reminder you may receive the following error message:
Cannot dismiss or postpone the reminder because the corresponding item in the folder you synchronized does not match this item. To resolve this conflict, open the item. Do you want to open the item now?

CAUSE

You have two separate Outlook clients accessing the same Microsoft Exchange Server account. This problem is especially prevalent if the two computers are set for different time zones.

RESOLUTION

Turn off the option to "Always use local calendar" or run only one Outlook client for the Exchange Server account.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The option "Always use local calendar" is designed to cache your calendar items on your computer to improve performance. This option is on by default.

To Turn Off the Local Calendar Option

  1. On the Tools menu, click Options.
  2. On the Preferences tab, click Calendar Options.
  3. Click to clear "Always use local calendar."
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kbpending KB222282
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