OL2000: (IMO) Computer Stops Responding While Installing Modem (222277)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

If you attempt to configure a new modem while running the Symantec Fax Starter Addition Setup Wizard, your computer may stop responding.

RESOLUTION

Install a new modem before running the Symantec Fax Starter Addition Setup Wizard. To do so, double-click the Modems icon in the Control Panel, or allow Windows to automatically detect and install the modem by double-clicking the Add New Hardware icon in Control Panel.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.