OL2000: (IMO) Send Using Command Not Available with Word Editor (222207)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

If you use Microsoft Word 2000 as your e-mail editor, the message sending format is either HTML or Plain Text, and you have multiple Internet e-mail accounts, there is no Send Using command on the File menu of the message.

RESOLUTION

To select the account from which to send a Word-formatted message, click the Options button. The Send message using list in the Options dialog box allows you to select the sending account.

If you select Microsoft Outlook Rich Text to be the message sending format, the Send Using command appears on the File menu.

NOTE: If you use Microsoft Word 97 as the e-mail editor and select either Plain Text or Microsoft Outlook Rich Text as the message sending format, the Send Using command is on the File menu.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The Send Using command allows you to select the account the message is sent from. This behavior is different from Outlook 98.

In Outlook 98 (IMO), the Send Using command appears on the File menu when authoring a message using Word as the editor. In Outlook 2000 (IMO) there is no Send Using command on the File menu.