Computer Hangs Clicking Close Button in Close Program Dialog Box (222131)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q222131
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you click the Close button in the upper-right corner of the Close Program dialog box, your Windows 98-based computer may stop responding (hang).

CAUSE

This behavior can occur if you are using a Universal Serial Bus (USB) mouse. The Close Program dialog box is displayed under the context of the fault thread, and the WDM driver message for button up sent by the USB mouse driver cannot be delivered to the window.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: 

   Date      Time    Version      Size    File name   
   ---------------------------------------------------
   02/22/99  06:59p  4.10.2000    452,096 Kernel32.dll

To work around this issue, press ESC to close the Close Program dialog box instead of clicking the Close button.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Windows 98 Second Edition.

MORE INFORMATION

The fix for this problem removes the Close button from the Close Program dialog box; however, if you attempt to move the window using the title bar, the computer still hangs if you are using a USB mouse. If you are using a PS2-style mouse, the desktop is not repainted after the Close Program dialog box is moved (it is repainted after you click the Cancel button).

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbHotfixServer kbQFE kbfix kbHardware kbkern32dll kbprb KB222131
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