Err Msg: Intermittent RAS "Error 5: Access Denied" Error When Tunneling into a PPTP Server (222060)
The information in this article applies to:
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Server 4.0 SP3
- Microsoft Windows NT Server 4.0 SP4
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Workstation 4.0 SP3
- Microsoft Windows NT Workstation 4.0 SP4
This article was previously published under Q222060 SYMPTOMS
When you attempt to make a PPTP connection from a Windows NT 4.0 Service Pack 4 (SP4) client
to a Windows NT 4.0 SP4 PPTP server running RAS or Routing and Remote Access Service (RRAS),
the initial authentication attempt may not work and display an "Error 5: Access Denied"
error message. This problem can also occur if your PPTP client and server are running the
post-Service Pack 3 PPTP3-fix hotfix.
CAUSE
This problem occurs because there is a timing mismatch during the
authentication process between the client and server using MSCHAPv2
authentication.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Microsoft Windows NT 4.0. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUSMicrosoft has confirmed that this is a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.MORE INFORMATION
The hotfix must be applied to the PPTP client computer, installing the hotfix
or Windows NT 4.0 Service Pack 5 (SP5) to the PPTP server will not fix this problem. In the very rare case where
the client is another RRAS server, there is also a RRAS-specific fix available
if you choose to not install SP5.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbnetwork kbQFE KB222060 |
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