OFF97: IPF in Winhlp32 When Starting Help If It's Already Running (221562)

The information in this article applies to:

the operating system: Microsoft Windows NT 4.0
Microsoft Office 97 for Windows
the operating system: Microsoft Windows NT 4.0

This article was previously published under Q221562

SYMPTOMS

When you attempt to run Help in Corel Quattro Pro 8 or later, while Help is running in a Microsoft Office 97 program, you may receive one of the following error messages depending on your operating system.

Microsoft Windows 95 or Windows 98:

WINHLP32 caused an invalid page fault in module WINHLP32.EXE at 0177:0041ad88.

Microsoft Windows NT:

WINHLP32.EXE Application Error
The instruction at "0x02fff3e5" referenced memory at "0x0000000e".
The memory could not be "read". Click on OK to terminate the application.

CAUSE

This problem may occur when you attempt to run Help in Quattro Pro while Help is running in an Office program.

RESOLUTION

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

WORKAROUND

To work around this problem, close Help in the Office program before starting Help in Quattro Pro.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	5/16/2002
Keywords:	kbbug KB221562