Icon and Command Remain After Uninstalling Program (221516)

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256986 Description of the Microsoft Windows Registry

SYMPTOMS

After you uninstall a program that has added a command to the menu that appears when you click Start and then point to Find, the command and its related icon may remain on this menu.

CAUSE

This issue can occur if your program does not remove the appropriate information from the following registry key during the uninstallation process:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\FindExtentions\Static

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, use Registry Editor to delete the appropriately named key from the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\FindExtentions\Static

For example, if FindFolks is the command and icon on the menu you want to delete, use Registry Editor to find and remove the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\FindExtentions\Static\FindFolks