You receive a "There was a problem starting the Office Assistant" error message when you run an Office 2000 program (221354)
The information in this article applies to:
- Microsoft Excel 2000
- Microsoft Access 2000
- Microsoft PowerPoint 2000
- Microsoft Word 2000
- Microsoft Office 2000 Premium
- Microsoft Office 2000 Professoinal
- Microsoft Office 2000 Standard
- Microsoft Office 2000 Small Business
- Microsoft Office 2000 Developer
- Microsoft FrontPage 2000
- Microsoft Outlook 2000
This article was previously published under Q221354 SYMPTOMS When you start one of the Office programs, the following
error message appears: There was a problem starting the
Office Assistant. Would you like to try reinstalling it? When you
click Yes, the Windows Installer runs and the following error message
appears: The feature you are trying to use is on a
CD-ROM or other removable disc that is not available.
Insert the
'Microsoft Office 2000 Disc 2' disk and click OK. If you click Cancel in this message, the Office Assistant does not appear. This
problem occurs even though you chose to install all of the Office Assistants to
run from your computer for Microsoft Office 2000 Premium. CAUSE This problem occurs when the following conditions are true:
- You installed Microsoft Office 2000 Disc 2 after installing
Disc 1.
- The Office Assistant for Disc 2 is set to Run from CD-ROM
- Disc 2 is not available.
RESOLUTION To run the Office programs and the Office Assistant without
these errors, run the Setup program for Disc 2 and change the install location
of the Office Assistant to Run from My Computer instead of
Run from CD-ROM. To do this, follow these steps:
- Close all programs and run Microsoft Office Disc 2 Setup in
Maintenance mode.
- In the Microsoft Office 2000 Maintenance Mode dialog box, click Add or Remove Features.
- In the Microsoft Office 2000: Update
Features dialog box, click the plus sign (+) next to Office Tools to expand the features list. If the sign is already a minus sign
(-) the features list is already expanded.
- Click the symbol next to Office Assistant, and then click
Run from My Computer in the list that appears. Click Update Now.
MORE INFORMATION When you install Disc 2 of Microsoft Office and choose
Run from CD for the Office Assistant, the installation
location for the Office Assistant will change to point to the CD-ROM. This will
occur even though you may have installed the Office Assistant for Run
from My Computer on Disc 1. The last installed location for a feature
will be the location that is used. To correct this problem, run Setup in
Maintenance Mode for Disc 2 and change the install mode for the Office
Assistant to Run from My Computer.
| Modification Type: | Minor | Last Reviewed: | 10/13/2006 |
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| Keywords: | kbtshoot kbstartprogram kberrmsg kbprb kbsetup KB221354 |
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