Windows CE Cannot Make IMAP4 Connection (221217)


The information in this article applies to:

  • Microsoft Pocket Outlook 2.0
This article was previously published under Q221217

SYMPTOMS

When you are configuring a Windows CE-based device to connect to an Internet Message Access Protocol 4 (IMAP4) server, you may receive the following error message:
Can't connect to service. Unable to connect to server. Please check configuration details relating to server name and try again later. If problem persists, contact your Network Administrator.

CAUSE

This error message can occur if the Simple Mail Transport Protocol (SMTP) host for sending e-mail is not specified in the properties of the IMAP4 service.

RESOLUTION

Even though this value is marked as being optional, you must specify the SMTP host to connect to the IMAP4 server.
Modification Type:MajorLast Reviewed:6/13/2001
Keywords:kberrmsg kbprb KB221217
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