XADM: Store Crash in IMAIL HTML-RTF Conversion (221149)

The information in this article applies to:

Microsoft Exchange Server 5.5

This article was previously published under Q221149

SYMPTOMS

The Microsoft Exchange Server information store may terminate unexpectedly while processing inbound SMTP messages.

CAUSE

In HTML-to-RTF conversion routines, there are problems with the translation of a message if it contains a QP-encoded 16-bit Unicode body and if the Unicode data is not aligned.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

File name	Version
Gapi32.dll	5.5.2568.0
Mdbmsg.dll	5.5.2568.0
Store.exe	5.5.2568.0

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Modification Type:	Minor	Last Reviewed:	9/23/2005
Keywords:	kbHotfixServer kbQFE EXC55SP3Fix kbbug kbfix kbQFE KB221149