FTP Cannot Retrieve Files with DBCS Characters in the File Name (220847)


The information in this article applies to:

  • Microsoft Internet Information Server 3.0
This article was previously published under Q220847
Note: This article applies to the Simplified Chinese, Traditional Chinese, Pan-Chinese, Korean, and Japanese versions of Internet Information Server version 3.0.

SYMPTOMS

Microsoft Internet Information Server (IIS) 3.0 FTP is not able to retrieve (using the GET command) files with the localized (DBCS) characters in the file name when the system is upgraded to SP4. "File not found" errors (in the localized language) occur.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

This fix should have the following file attributes or later:

   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
Pan-Chinese
   03/18/99  05:08p                69,136 Ftpsvc2.dll   (x86)
   03/18/99  05:08p               104,720 Ftpsvc2.dll   (Alpha)

Simplified Chinese
   03/18/99  05:08p                64,272 Ftpsvc2.dll   (x86)
   03/18/99  05:08p               104,720 Ftpsvc2.dll   (Alpha)

Traditional Chinese
   03/18/99  05:08p                64,272 Ftpsvc2.dll   (x86)
   03/18/99  05:08p               104,720 Ftpsvc2.dll   (Alpha)

Korean
   03/18/99  05:08p                64,272 Ftpsvc2.dll   (x86)
   03/18/99  05:08p               104,720 Ftpsvc2.dll   (Alpha)

Japanese
   03/18/99  05:08p                69,136 Ftpsvc2.dll   (x86)
   03/18/99  05:08p               104,720 Ftpsvc2.dll   (Alpha)


STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Information Server version 3.0.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbbug kbfix kbQFE KB220847
©2004 Microsoft Corporation. All rights reserved.