You receive an "Internal Error 2755" or an "Exception code: C0000005 ACCESS_VIOLATION" error message when you install Office 2000 or view the Setup log file for an earlier installation of Office (220780)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q220780

SYMPTOMS

When you install Microsoft Office 2000, you may receive the following error message:
Internal Error 2755: Please contact product support for assistance.
Also, when you view your Setup log file--for example, Office 2000 Premium Setup(0002)_MsiExec.txt--you may see text similar to the following just above the 2755 error:
Exception code: C0000005 ACCESS_VIOLATION
Module: C:\WINNT\System32\ntdll.dll
Function: 0x77f7bdd3

CAUSE

This problem can occur if the following conditions are true:
  • You have an earlier version of Office installed from a network location. -and-

  • You have a mapped drive letter to this Office location on the network.

    -and-
  • Either of the following conditions is true:

    The network location does not contain any files in the Office\XLStart folder.

    -or-

    You have Read-Only permission on the Office\XLStart folder.

WORKAROUND

To work around this problem, follow these steps:
  1. Double-click My Computer.
  2. Right-click the drive from which you installed your previous version of Office.
  3. Click Disconnect on the shortcut menu.
  4. Run Office 2000 Setup.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup:

Click here to view a list of Windows Installer Errors for Office 2000 articles

For more articles with general information about how to troubleshoot Office errors:

Click here to view a list of Office 2000 Troubleshooting articles

Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbopenfile kbprb kberrmsg kbsetup KB220780
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