ACC97: Access 97 Stops Responding When You Click Access 2000 Converted Database Toolbar Button (220734)


The information in this article applies to:

  • Microsoft Access 2000
  • Microsoft Access 97
This article was previously published under Q220734
Novice: Requires knowledge of the user interface on single-user computers.

This article applies only to a Microsoft Access database (.mdb).

SYMPTOMS

After you convert a database from the Access 2000 format to the Access 97 format, you notice that when you open the database in Access 97, a custom toolbar contains one or more blank buttons. When you click one of these buttons, you may receive the following error message.

In Windows 95 or 98

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.
When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:
MSACCESS caused an invalid page fault in module unknown at 0000:97840f00.
NOTE: The actual memory address may vary.

In Windows NT

You receive and error message similar to the following:
An application error has occurred and an application error log is being generated.

MSACCESS.exe
Exception: access violation (0xc0000005), Address: 0x650e27db
NOTE: The actual memory address may vary.

CAUSE

If you save an Access 2000 database to Access 97 format, and that Access 2000 database has a custom toolbar that has buttons that are not available in Access 97, you may see one of the errors described in the "Symptoms" section.

RESOLUTION

Before you convert an Access 2000 database to the Access 97 format, make sure you have no custom toolbars that have the following buttons:
  • Connection
  • Diagrams
  • Pages
  • Page Properties
  • Stored Procedures
  • SubDataSheet
  • Views
NOTE: These particular buttons have no Access 97 equivalents.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Steps to Reproduce Behavior

  1. In Access 2000, create a new blank database.
  2. In the new database, on the View menu, point to Toolbars, and then click Customize.
  3. In the Customize dialog box, click the Toolbars tab, and then click New.
  4. Type Test as the new toolbar name. Click OK. The new toolbar appears.
  5. In the Customize dialog box, click the Commands tab.
  6. On the Commands tab, click the View category.
  7. In the Commands list, scroll down until you see the Pages command.
  8. Drag the Pages command to the new toolbar.
  9. In the Customize dialog box, click Close.
  10. On the Tools menu, point to Database Utilities, point to Convert Database, and then click To Prior Access Database Version.
  11. In the File Name box of the Convert Database Into dialog box, type Test1.mdb. Click Save.
  12. Close Access 2000.
  13. In Access 97, open Test1.mdb.
  14. On the View menu, point to Toolbars. If it is not already displayed, click to select the Test toolbar. Note that the Test toolbar is displayed with a blank button.
  15. Click the blank button. Note that you receive one of the error messages described in the "Symptoms" section of this article.
Modification Type:MinorLast Reviewed:7/14/2004
Keywords:kbbug kberrmsg kbpending KB220734
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