Encarta Err Msg: Cannot Import Uninstal.reg: Error Opening... (220615)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Reference Suite 99
  • Microsoft Encarta Reference Suite 2000
  • Microsoft Encarta Reference Suite 2001
  • Microsoft Encarta Virtual Globe 99
  • Microsoft Encarta Interactive World Atlas 2000
  • Microsoft Encarta Interactive World Atlas 2001
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q220615

SYMPTOMS

When you install any of the products listed at the beginning of this article, your computer may stop responding (hang) while Setup is updating your computer.

You may also receive one of the following error messages:
  • Cannot import Uninstal.reg: Error opening the file. There may be a disk or file system error.
    Setup encountered an unknown error. Please try running Setup again.
    Cannot find one or more of the fonts Encarta uses. To correct the problem, run setup again from the setup disc.

CAUSE

This behavior can occur if any of the following conditions are true:
  • A font on your computer is missing or damaged.

  • Too many fonts are installed on your computer.

  • Your CD-ROM drive cannot read the files in the Aref folder on the Encarta Installation and Resources CD-ROM.

RESOLUTION

To resolve this issue, use the following methods. After you complete each method, test to see if the issue is resolved. If the issue still occurs, continue to the next method.

Delete the Fonts Encarta Installed

Delete the fonts Encarta installed. To do this, follow these steps:
  1. Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click OK.
  2. At the command prompt, type the following line, and then press ENTER:

    cd windows\fonts

  3. If you installed Encarta Standard or Encarta Deluxe, then type the following lines, pressing ENTER after you type each line:

    attrib *.ttf -r -s -h
    del tahoma*.ttf
    del grgaref.ttf
    del msref*.ttf
    del phonetic.fon
    del verdref.ttf

    If you installed Encarta Reference Suite or Virtual Globe, or World Atlas, you also need to type the following lines, pressing ENTER after you type each line:

    del arial.ttf
    del arialbd.ttf
    del ariali.ttf
    del arialn.ttf
    del arialnb.ttf
    del arialni.ttf
    del msgeo*.ttf
    del refspec.ttf
    del times.ttf
    del timesbd.ttf
    del timesbi.ttf
    del timesi.ttf
    del verdref.ttf

  4. Press CTRL+ALT+DELETE to restart your computer.
  5. Reinstall Encarta.

Check the TrueType Font Limits in Microsoft Windows 95/98

For information about TrueType font limits in Windows, please see the following article in the Microsoft Knowledge Base:

131943 TrueType Font Limits in Windows 95/98

Troubleshoot CD-ROM Read Errors

For information about how to troubleshoot CD-ROM read errors, please see the following article in the Microsoft Knowledge Base:

218617 How to Troubleshoot CD-ROM Read Issues

Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbenv kberrmsg kbprb kbsetup KB220615
©2004 Microsoft Corporation. All rights reserved.