WD2000: Web Page Document Causes Invalid Page Fault When Quitting Word (220463)


The information in this article applies to:

  • Microsoft Word 2000
This article was previously published under Q220463

SYMPTOMS

After you save your Word document as a Web page and you close and reopen the document, when you quit Word with the Web page open, the following error message may appear:
This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.
When you click Details, the following error message appears:
WINWORD caused an invalid page fault in module MSO9.DLL at 015f:309a70fb.
NOTE: This problem may also occur if you close the Web page before quitting Word or if Word is configured as the e-mail editor in Microsoft Outlook and Outlook has been shut down before you close Word.

CAUSE

This problem may occur when a hyperlink that includes several paragraphs is copied to the Windows clipboard.

WORKAROUND

To work around this problem, clear the Windows clipboard of the hyperlinked paragraphs before you quit Word. Use one of the following methods.

Method 1: Copy new information to the Windows clipboard.

  1. In your Web page document, select a blank line. The paragraph mark must be selected.
  2. On the Edit menu, click Copy.
When you copy the blank paragraph, the contents of the Windows clipboard is replaced. The copied hyperlinked text no longer exists on the Windows clipboard.

Method 2: Delete the contents of the Windows clipboard.

  1. On the Windows Start menu, point to Programs, Accessories, System Tools, and then click Clipboard Viewer.
  2. On the Edit menu, click Delete.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:2/27/2001
Keywords:kbbug KB220463
©2002 Microsoft Corporation. All rights reserved.