WD2000: WordMail: Illegal Operation Error Message When You Insert Word Document Object (220260)

SYMPTOMS

When you insert a new Word document object into an e-mail message, the following error message may appear:

This program has performed an illegal operation and will be shutdown.

If the problem persists, contact the program vendor.

When you click Details, the following error message appears:

WINWORD caused an invalid page fault in module WINWORD.EXE at 015f:30258a87.

NOTE: This problem only occurs when you use Word as your e-mail editor in Microsoft Outlook.

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

Use one of the following methods to temporarily work around this problem.

Method 1: Close and Return to the E-mail Message

After you insert a Microsoft Word Document object and create your Word document, do not click Exit on the File menu. Instead, click Close & Return to <filename>.

Method 2: Attach Your Word Document to the E-mail Message

Create your document in Word, and then attach the document to your e-mail message.

To attach a Word document to an e-mail message, use the following steps:

In Word, create, save, and close the document that you want to send with your e-mail message.
In Microsoft Outlook, on the File menu, point to New, and then click Mail Message.
Move the insertion point into the message area.
On the Insert menu, click File.
Click the Word document you want to send with the e-mail message, and then click Insert.