WD2000: Item in Word Mail Message Disappears After Clicking It (220205)
The information in this article applies to:
This article was previously published under Q220205 SYMPTOMS
When you use Word as your e-mail editor, if you insert an item (such as another e-mail message), and then click it, the inserted e-mail message disappears.
CAUSE
This behavior occurs in Word Mail when both of the following conditions are true:
- Click and Type functionality is turned on.
-and- - You are working in Web layout view.
WORKAROUND
To work around this behavior, use any of the following methods.
Method 1: Turn Off "Click and Type" Functionality- Start or switch to Word.
- On the Tools menu, click Options.
- Click the Edit tab.
- Clear the Enable click and type check box and click OK.
Method 2: Use Print Layout View Rather Than Web Layout View
On the View menu, click Print Layout. NOTE: If you now switch to Web layout view, you can click the inserted e-mail item and it does not disappear.
Method 3: Do Not Use Word to Edit Your E-Mail Messages
In Outlook, perform the following steps:
- On the Tools menu, click Options, and then click the Mail Format tab.
- Clear the Use Microsoft Word to edit e-mail messages check box.
- Click OK.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 12/6/2000 |
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| Keywords: | kbbug KB220205 |
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