Error Message When You Attempt to Install or Run Encarta Africana (219942)
The information in this article applies to:
- Microsoft Encarta Africana
This article was previously published under Q219942 SYMPTOMS
When you attempt to install or run Microsoft Encarta Africana or attempt
to read files on the Encarta Africana CD-ROM, you may receive one or more
of the following error messages:
Device not ready. Drive is not accessible. D:\ is not accessible. Unable to open movie file H:\Encyc99\Mm\Titleseq.drc because it is
already open with write permission by another user. Cannot find D:\Setup or one of its components. Make sure the path and
file name are correct. D:\Setup.exe is not a valid Win32 application.
In addition, the program may stop responding (hang) or the CD-ROM may be
immediately ejected after you insert it into the CD-ROM drive. CAUSE
This behavior can be caused by a defective Encarta Africana CD-ROM.
RESOLUTION
To resolve this issue, contact Microsoft Product Support Services
at (425) 635-7172 to perform a few, brief tests that can determine if
the problem is caused by a defective CD-ROM.
| Modification Type: | Major | Last Reviewed: | 2/28/1999 |
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| Keywords: | kberrmsg kbprb kbsetup KB219942 |
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