Restarted Print Job Are Deleted When Spooler Service Is Restarted (219355)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0
  • Microsoft Windows NT Workstation 4.0
  • Microsoft BackOffice Small Business Server 4.0
  • Microsoft BackOffice Small Business Server 4.0a
  • Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q219355

SYMPTOMS

Submitted print jobs are deleted after you restart your computer or after the Print Spooler service is restarted.

CAUSE

This problem occurs when you restart the computer because the Print Spooler service deletes print jobs if they appear to be corrupted. For documents that previously went through a cycle of printing, restarting, and printing, the spooler incorrectly determines that the job is corrupted.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp


STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.


Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbdocfix kbfix KB219355
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