OL2000: (IMO) E-mail Fields in Contact Not Updated in Expected Order (218300)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you add a contact with the same name but a different e-mail address as an existing contact, Microsoft Outlook warns you that you are about to create a duplicate contact. If you click OK, accepting the update, Outlook places the new e-mail address in the E-mail field and moves the existing e-mail address to the E-mail2 field.

RESOLUTION

To correct this problem, use the appropriate method for your situation.

Method 1

Use this method if you want to have only one contact for the person. Copy and paste the e-mail addresses from their respective fields, reversing the order.

Method 2

Use this method if you want to have multiple contacts for the same person. In the Duplicate Contact Detected dialog box, click Add this as a new contact anyway and click OK.

MORE INFORMATION

The Duplicate Contact Detection feature saves a copy of the original contact in your Deleted Items folder. If you want to return to the contact form you had originally before creating the second contact, drag this backup to your Contact folder.