XADM: Error Message "The Operation Failed" When Sending Mail (217980)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
  • Microsoft Exchange Server 5.5 SP2
  • Microsoft Exchange Server 5.5 SP3
This article was previously published under Q217980

SYMPTOMS

When you attempt to send mail from Microsoft Outlook 2000, you may receive the following warning message:
The operation failed.
Alternatively, if you send messages to the mailbox, you may receive a non-delivery report (NDR) with the following text:
Your message did not reach some or all of the intended recipients.
Subject: Subject
Sent: Date

The following recipient(s) could not be reached:
Display Name

Unable to deliver the message due to a recipient problem
MSEXCH:MSExchangeIS:Exchange Site Name:Exchange Server Name

CAUSE

This issue can occur if the mailbox display name of the account is greater than 244 characters.

RESOLUTION

To resolve this issue, start the Exchange Administrator program, open the mailbox's properties, and then edit the display name so that it is less than 244 characters.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.
Modification Type:MinorLast Reviewed:1/14/2006
Keywords:kbbug kbnofix KB217980
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