You receive an"MSIEXEC caused an invalid page fault in MSIEXEC.EXE at ####:00400288" error message when you install Office 2000 programs (217688)


The information in this article applies to:

  • the operating system: Microsoft Windows NT 4.0
  • the operating system: Microsoft Windows 95
  • the operating system: Microsoft Windows 98
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Reference Suite 2001
  • Microsoft Reader 1.5
  • Microsoft Greetings 2000
  • Microsoft Home Publishing 2000
  • Microsoft Home Publishing Express 2000
  • Microsoft Money 2001
  • Microsoft Picture It! Express 2001
  • Microsoft Picture It! Photo 2001
  • Microsoft Picture It! Photo Premium 2001
  • Microsoft Picture It! Publishing 2001 Silver
  • Microsoft Picture It! Publishing 2001 Gold
  • Microsoft Picture It! Publishing 2001 Platinum
  • Microsoft Picture It! 2000
  • Microsoft Picture It! Express 2000
  • Microsoft Publisher 2002
  • Microsoft Publisher 2000
  • Microsoft Works 2000
  • Microsoft Works 6
  • Microsoft Works Suite 2000
  • Microsoft Works Suite 2001
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q217688

SYMPTOMS

When you install one of the programs listed at the beginning of this article, you may receive the following error message:
This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.
When you click Details, you receive the following error message:
MSIEXEC caused an invalid page fault in MSIEXEC.EXE at ####:00400288.
NOTE: The actual memory address (####) may vary.

CAUSE

This problem occurs if your computer is infected with the Win95.cih virus.

RESOLUTION

You can remove the virus by obtaining the latest version of an anti-virus program and deleting and then reinstalling the Windows Installer files. To do this, use the appropriate method for your operating system.

NOTE: Do not attempt the steps in this section if you are running Microsoft Windows 2000 Professional or Microsoft Windows Millennium Edition (Me), because the Windows Installer files are part of the operating system for these two products.

For Microsoft Windows 95 and Microsoft Windows 98

  1. On the Start menu, click Shut Down.
  2. Select Restart in MS-DOS mode, and click OK.
  3. Change to the \Windows\System folder. For example, type cd windows\system and press ENTER.
  4. Rename the following files:

    Msi.dll
    Msiexec.exe
    Msihnd.dll

    You can rename these files by using the Ren command. For example, "ren msi.dll msi.old" renames the Msi.dll file to Msi.old.
  5. Type Win and press ENTER. This starts Windows.
  6. Double-click Instmsi.exe in the \Msi folder on the root of the Office 2000 CD.

For Microsoft Windows NT 4.0

  1. Stop the Windows Installer service.

    • Double-click the Services control panel.
    • Select the Windows Installer service in the list of services, and then click Stop.
    • Click Yes to the prompt to confirm whether you want to stop the service.
    • Click Close.
  2. On the Start menu, point to Programs, and then click Command Prompt.
  3. Change to the \Winnt\System32 folder. For example, type cd winnt\system32 and press ENTER.
  4. Rename the following files:

    Msi.dll
    Msiexec.exe
    Msihnd.dll

    You can rename these files by using the Ren command. For example, "ren msi.dll msi.old" renames the Msi.dll file to Msi.old.
  5. Type exit and press ENTER.
  6. Double-click Instmsiw.exe in the \Msi folder on the root of the Office 2000 CD.

MORE INFORMATION

For additional information about computer viruses, please click the article number below to view the article in the Microsoft Knowledge Base:

129972Computer viruses: description, prevention, and recovery

For additional information about how to troubleshoot Office Setup, please click the article numbers below to view the articles in the Microsoft Knowledge Base:

238012OFF2000: Office Stops During Setup: Troubleshooting Steps on Windows 98

238259 OFF2000: Office Stops Responding During Setup: Troubleshooting Steps on Windows 95

Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbsetup kberrmsg kbprb KB217688
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