OFF2000: Transform Does Not Add Office Shortcuts to Quick Launch Toolbar (217669)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professional
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Developer
This article was previously published under Q217669

SYMPTOMS

When a user installs Office 2000 on the client computer for the first time, the Quick Launch toolbar is updated with Office shortcuts according to the instructions contained in the Transform file. However, when a second user logs on, the Quick Launch toolbar is not updated with Office shortcuts according to the instructions contained in the Transform file.

CAUSE

This problem can occur if all of the following conditions are true:
  • The Custom Installation Wizard is used to create a Windows Installer transform (MST) file.
  • The Windows Installer transform contains instructions to add Office shortcuts to the Quick Launch toolbar on client computers.
  • The client computer that is using the transform file to install Office contains multiple profiles.
  • Office is installed on the client computer and is available to all users of that computer.
The problem occurs because a transform is used to create shortcuts on the Quick Launch toolbar, and the Quick Launch toolbar is specific to the user's profile. Therefore, Office Setup cannot modify each personalized Quick Launch toolbar without installing Office for each user.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Create the Shortcuts on the Desktop

When you create the custom transform, instead of creating the icons on the Quick Launch toolbar, create the icons on the desktop. The icons can be moved to the Quick Launch toolbar by dragging them.

Method 2: Run Setup for Each User

When you deploy Office 2000 to the workstation, deploy it so that it is a "per user" installation, rather than a "per machine" installation. A "per user" installation installs Office so that the Office programs are available only to the user who installed Office. To do this, follow the steps for your computer's operating system.

Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium Edition (Me):

  1. In Control Panel, double-click Passwords.
  2. Select the User Profiles tab.
  3. Select the Users can customize their preferences and desktop settings check box.
  4. Select the Include Start menu and program groups in user settings and the Include desktop icons and Network Neighborhood contents in user settings check boxes.
  5. Log on as the designated user, and then install Office from the source by using Setup.exe and specifying the custom transform that you created with the Office Resource Kit.
  6. If prompted to restart the computer, log back on as the same user, so that the installation of Office can be completed successfully.
  7. Repeat steps 1 through 6 for each user who needs Office installed on this computer.
When Office is installed in this configuration, the following occurs:
  • The Office shortcuts are installed to the Windows\Profiles\user name\Start Menu\Programs folder.
  • The SourceList key is created in the registry at HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\{GUID}.
  • The {Office GUID} folder is created at Windows\Profiles\user name\Application Data\Microsoft\Installer.
In this configuration, each user who logs on must run Setup for Office. This includes users with existing profiles and users who log on for the first time. This is because the preceding three items are all written to the specific profile locations for the user who installed Office. When another user logs on, none of the relevant registry information or shortcuts exist for that user. Even if you turn off User Profiles, at least one user must install Office--even if that user already installed Office when Profiles were turned on.

Microsoft Windows NT 4.0 and Microsoft Windows 2000

  1. Log on as a member of the Administrators group.
  2. Click Start and then click Run.
  3. In the Open box, type the following command line:

    path\Setup.exe ALLUSERS="" TRANSFORMS=custom.mst

    where path is the path to the installation point, and Custom.mst is the path and location of your custom transform file.
  4. Click OK.
  5. Choose your Setup options in the Setup dialog boxes.
  6. Click Yes to the prompt to restart at the end of Setup.
  7. After the computer restarts, log on as the same user.
  8. Repeat steps 1 through 7 for each user who needs Office installed on this computer.
NOTE: If another member of the Administrators group follows the preceding steps after you already installed Office by using ALLUSERS="", that member cannot choose an installation folder that is different from the folder that you selected.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:12/2/2005
Keywords:kbbug kbpending KB217669
©2004 Microsoft Corporation. All rights reserved.