OFF97: "Failed To Unregister .SRG File" Error When Uninstalling Office (217584)


The information in this article applies to:

  • Microsoft Office 97 for Windows
This article was previously published under Q217584

SYMPTOMS

When you run the Office 97 setup program to remove Office 97, you may receive the following error:
Failed to unregister .SRG file
NOTE: This message may be repeated more than one time.

CAUSE

This behavior will occur when you do the following:
  1. Install Office 97.
  2. Install Office 2000 without removing Office 97.
  3. You then remove some or all of Office 97 at a later time.

RESOLUTION

Click OK to each of the messages, Setup will continue and finish correctly. Office 2000 will run correctly.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:11/22/2000
Keywords:kbbug kberrmsg KB217584
©2002 Microsoft Corporation. All rights reserved.