OFF2000: "Please Insert the Disk" Prompt When CD Is Inserted During Installation (217469)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q217469

SYMPTOMS

When you install Microsoft Office 2000, the following message appears:

Please insert the disk: Microsoft Office 2000 edition.

where edition is the edition of Office 2000 being installed.

When you click OK, the dialog box keeps reappearing, and you have to click Cancel.

CAUSE

This problem occurs when your Temp folder setting points to a removable drive. To verify whether these variables exist or whether they are pointing to invalid directories, follow these steps:
  1. On the Start menu, point to Programs, and then click MS-DOS Prompt.
  2. At the command prompt, type SET and press ENTER. All of the environment variables are displayed. You should see something similar to the following:

    TMP=path\TEMP
    TEMP=path\TEMP

    where path is a drive letter and path.
  3. To close the command prompt, type Exit and then press ENTER.

WORKAROUND

To work around this problem, follow these steps to change your Temp folder setting to point to a fixed drive:
  1. Click Start, and then click Run.
  2. In the Open box, type sysedit and then click OK. This starts the System Configuration Editor.
  3. On the Window menu, click Autoexec.bat.
  4. Add the following lines to the end of your Autoexec.bat file:

    Set Temp=fixed drive letter:\path\Temp

    Set Tmp=fixed drive letter:\path\Temp

    where fixed drive letter is a valid drive letter of one of your fixed drives, and path is a valid path to a folder named "Temp" on your computer.

    For example, you can add the following line:

    Set Temp=C:\Windows\temp

  5. On the File menu, click Save.
  6. Click Exit on the File menu.
  7. Restart your computer, and then run Office 2000 Setup.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about being prompted when the Office 2000 CD is inserted, click the article number below to view the article in the Microsoft Knowledge Base:

240324 OFF2000: Setup Prompts for CD When CD Is in the Drive

Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbbug kbpending KB217469
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