Device Problems in Device Manager Due to ACPI Global Lock Problem (217392)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q217392

SYMPTOMS

After you start Windows 98 on a computer that conforms to the Advanced Configuration and Power Interface (ACPI) specification, several hardware devices may not function and may appear in Device Manager as having problems, with the following error messages:
This device is not working properly because the BIOS in your computer is reporting the resources for the device incorrectly (Code 9).
Contact your computer manufacturer to get an updated BIOS for your computer.

This device is either not present, not working properly, or does not have all the drivers installed (Code 10).
Try upgrading the device drivers for this device.

The drivers for this device are not installed (Code 28). To reinstall the drivers for this device, click Reinstall Driver.

This device is causing a resource conflict. (Code 15.)
To resolve the conflict, click Hardware Troubleshooter and follow the instructions in the wizard.

CAUSE

The Windows 98 ACPI driver (Acpi.sys) does not properly execute the release of the ACPI Global Lock when the Global Lock is explicitly released by ACPI Source Language (ASL) code.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

   File name   Version     Date       Time     Size
   --------------------------------------------------------
   Acpi.sys    4.10.2000   11/23/98   7:51pm   80,256 bytes
NOTE: This is the same fix documented in the following article in the Microsoft Knowledge Base:

196008 Computer Stops Responding When You Try to Shut It Down

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

GlobalLock is a feature of ACPI that allows protection of resources between ASL code executed by the operating system and the legacy BIOS/SMI environment. GlobalLock can be treated as a mutex that can be explicitly acquired and released. The original release of Windows 98 does not execute the explicit release when encountered in the ASL code. Therefore, once the GlobalLock mutex is acquired, the operating system never releases. This causes a number of problems, including exclamation points on all the devices that require access to a resource that needs to be protected by GlobalLock.

Note that the implicit GlobalLock accesses work correctly in the original release of Windows 98. An implicit GlobalLock is tied directly to the access of a field or index field of an operation region. It is carried out implicitly when an the object is accessed.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbHotfixServer kbQFE kberrmsg kbfix kbPowerMan kbprb KB217392
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