E-mail Confirmation for Faxes May Not Be Received When There Are E-mail Recipients with Similar Aliases (217121)
The information in this article applies to:
- Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q217121 SYMPTOMS
When e-mail confirmation for faxes sent is enabled and correctly configured on the Small Business Server (SBS) server and client, every time a client sends a fax, an e-mail confirmation message will be received, reporting whether the fax was sent out successfully.
It is possible that some users may not receive their confirmation for faxes sent.
CAUSE
A reason why some users may receive a fax confirmation while others do not may be because of an inability of the SBS server to resolve the user's name to his or her e-mail address.
For example,
if there is a user account with the user name "John" and another user account with the user name "JohnY", the fax confirmation may not be received by either user because of a name resolution problem.
If this problem is suspected, try sending e-mail to one of the users. Using the example above, if you attempt to send e-mail to John, you would get a dialog box asking which John. The list would show John or JohnY.
RESOLUTION
To work around this problem, change the e-mail addresses for at least one of these recipients. This task can be accomplished by using either the SBS Console or the Exchange Administrator.
| Modification Type: | Major | Last Reviewed: | 2/26/1999 |
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| Keywords: | kbprb KB217121 |
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