Duplicate Printers Displayed After Reconnecting USB Printer (217076)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Datacenter Server
This article was previously published under Q217076

SYMPTOMS

When you disconnect a Universal Serial Bus (USB) printer from the USB port and then reconnect it, a duplicate printer may appear in the Printers folder.

CAUSE

This behavior can occur if a serial number is not stored in the printer's read-only memory (ROM). When this occurs, the bus cannot determine if the printer you reconnect is the same printer or a different one. As a result, a duplicate printer is added.

RESOLUTION

To resolve this behavior, contact the printer manufacturer to inquire about the availability of updated USB firmware.

STATUS

Modification Type:MajorLast Reviewed:11/21/2003
Keywords:kbenv kbHardware kbprb KB217076
©2003 Microsoft Corporation. All rights reserved.