XWEB: OWA Logon Screen Displays Again When Opening a Mail Message (216998)
The information in this article applies to:
- Microsoft Outlook Web Access 5.5
- Microsoft Outlook Web Access 5.5 SP 1
- Microsoft Outlook Web Access 5.5 SP 2
- Microsoft Outlook Web Access 5.5 SP 3
- Microsoft Exchange Server 5.5
This article was previously published under Q216998 SYMPTOMS
After you log on to your mailbox with Outlook Web Access, you may be
redirected back to the OWA Logon Screen when you open a mail message for
the first time.
CAUSE
When asked to create new windows through script, Internet Explorer might
create the window in the wrong Internet Explorer process. Because
authentication credentials and the temporary cookies used for session
identification are cached per process, new windows need to re-authenticate
and start a new session if they do not open in the same process as their
opening window.
This behavior can appear randomly; the determined process for new windows
is dependent on several variables, including timing and browser
configuration.
STATUSMicrosoft has confirmed that this is a problem in Outlook Web Access version 5.5, and Outlook WebAccess version 5.5 Service Packs 1 and 2 . This problem was first corrected in Internet Explorer 4.01 Service Pack 2.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbbug kbfix KB216998 |
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