Internet Services Manager Fails to Show the Installed Proxy Services (216802)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft BackOffice Small Business Server 4.0
  • Microsoft BackOffice Small Business Server 4.0a
This article was previously published under Q216802

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you attempt to administer the Proxy Server 1.0 or 2.0 services through the Internet Services Manager, the following services are missing:
  • Web Proxy
  • Winsock Proxy
  • Socks Proxy (only for Proxy 2.0)

CAUSE

This problem can be caused by any of the following:
  • Proxy Server 1.0 or 2.0 has been removed from the server.
  • The services have become unbound from the Internet Services Manager because of missing entries in the registry.
  • Internet Information Server was uninstalled and reinstalled since Proxy Server was last installed.

RESOLUTION

The following solutions can be used to repair the Proxy Server installation.

Option 1

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Run either Regedit.exe or Regedt32.exe.
  2. Open the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\INetMgr\Parameters\AddOnServices

  3. If there is no listing for Web Proxy, WinSock Proxy, or Socks Proxy (only for Proxy 2.0), these will need to be manually added:
    1. Create a new string value and label it Web Proxy.
    2. Have the Value Data point to Drive\Winnt\System32\Inetsrv\W3pcfg.dll

      NOTE: For Small Business Server, the directory will be Drive\Winnt.sbs\System32\Inetsrv.
    3. Create a new string value and label it WinSock Proxy.
    4. Have the Value Data point to Drive\Winnt\System32\Inetsrv\Wspcfg.dll
    5. Create a new string value and label it Socks Proxy (only for Proxy 2.0).
    6. Have the Value Data point to Drive\Winnt\System32\Inetsrv\Sockscfg.dll

Option 2

To reinstall Proxy Server 1.0, perform the following steps:
  1. Insert Disc 1 of the Small Business Server 4.0 installation compact discs.
  2. Go to the Proxy directory on the root of Disc 1.
  3. From the Proxy directory, run Setup.exe.
  4. Use the wizard for configuring Proxy Server.
  5. When the installation completes, the Internet Services Manager should now list the Proxy services.
To reinstall Proxy Server 2.0, perform the following steps:
  1. If this is the first time that Proxy 2.0 has been installed, you will need to follow the instructions in the following white paper:

    Installing Windows NT Option Pack and Microsoft Proxy Server 2.0 on Microsoft BackOffice Small Business Server 4.0a

  2. Run the Proxy Pre-Installation Wizard.
  3. Insert the Proxy 2.0 installation compact disc.
  4. Go to the MSPROXY directory on the root of the compact disc.
  5. Run Setup.exe from the MSPROXY directory
  6. Use the wizard for configuring Proxy Server.
  7. When the installation completes, the Internet Services Manager should now list the Proxy services.


Modification Type:MajorLast Reviewed:5/14/2003
Keywords:kbprb KB216802
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