SMS: SMSRUN Stops Responding at 90 Percent CPU Utilization While Internet Explorer Setup Is Running (216552)


The information in this article applies to:

  • Microsoft Systems Management Server 1.2
This article was previously published under Q216552

SYMPTOMS

If the Systems Management Server client software is installed on a Windows NT client computer at the same time that Microsoft Internet Explorer 4.01 setup is performing its one-time per user configuration, SMSRUN32 may stop responding with CPU usage greater than 90 percent.

Furthermore, if you use Windows NT Task Manager to list the running processes, two instances of SMSRUN32 will appear.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.



   Date      Time            Size     File name      Platform
   ----------------------------------------------------------

   1/14/99   11:21pm         89,792   Smsrun32.exe   x86
    2/4/99   10:27pm         89,792   Smssrv32.exe   x86
   1/14/99   11:19pm        181,008   Smsrun32.exe   Alpha
    2/4/99   10:27pm        181,008   Smssrv32.exe   Alpha


NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

To install the hotfix, perform the following steps on the Systems Management Server site server:

  1. In the <SMS_root_directory>\Site.srv\Maincfg.box\Client.src\<platform>.bin directory on the site server, replace the Smsrun32.exe file with the version obtained from the hotfix.
  2. In the <SMS_root_directory>\Site.srv\Maincfg.box\Client.src\<platform>.bin directory on the site server, replace the Smssrv32.exe file with the version obtained from the hotfix.

NOTE: These steps can be performed automatically by using Hotfix.exe with the supplied Hotfix.ini file.

At the next Maintenance Manager work cycle, the files will be replicated to all Systems Management Server logon servers, to the <SMS_root_directory>\Logon.srv\<platform>.bin directory. When that occurs, new clients will get the new Smsrun32.exe and the existing clients can be updated.

To update the existing clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:

166771 SMS: How to Force Site-Wide Client Updates



NOTE: This hotfix applies only to the 32-bit version of SMSRUN.
Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbsetup KB216552
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