XCLN: Message Body is Blank When Using Encryption and Digital Signatures (216513)
The information in this article applies to:
- Microsoft Outlook 97 8.0
- Microsoft Outlook 97 8.01
- Microsoft Outlook 97 8.02
- Microsoft Outlook 97 8.03
- Microsoft Exchange Server 5.5
This article was previously published under Q216513 SYMPTOMS
This problem only occurs when using digital signatures and the Encrypt All functions in Outlook 97.
A message is created and saved prior to sending it to the recipient. After the message is sent, the text in the body of the message is deleted. There is no text in the body of the message when the recipient opens the message, and it is empty in the originator's Sent Items folder as well.
This problem can occur in Outlook 97 when using the Save or Save As commands prior to sending the message.
WORKAROUND
This problem is resolved in Outlook 98 (8.5.5104.6).
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB216513 |
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