Encarta 99: Blank Box Displayed When You Play A Video Clip (216500)
The information in this article applies to:
- Microsoft Encarta Encyclopedia 99
- Microsoft Encarta Reference Suite 99
- Microsoft Encarta Encyclopedia 99 Concise Edition
- Microsoft Encarta Encyclopedia Deluxe 99
This article was previously published under Q216500 SYMPTOMS
When you attempt to play a video clip in Microsoft Encarta 99, you may see a blank box that contains an error message similar to the following:
Video not available.
CAUSE
This behavior can occur if the Microsoft Windows Media Player is missing or damaged.
RESOLUTION
To resolve this issue, remove and reinstall Windows Media Player. To do this, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs, and then click the Windows Setup tab.
- Under Components, click to clear the Multimedia check box, and then click Apply.
- Click to select the Multimedia check box, and then click OK.
- Close Control Panel.
If this issue continues to occur, download and install the latest Indeo codecs from the following Intel Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
| Modification Type: | Minor | Last Reviewed: | 11/30/2004 |
|---|
| Keywords: | kbenv kberrmsg kbprb KB216500 |
|---|
|