XFOR: Extra Space in Notes Proxy Address Causes Mail to NDR (216492)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q216492 SYMPTOMS
Lotus Notes users may receive a non-delivery report (NDR) when replying to
an e-mail message originating from Exchange Server. This NDR might result
from recent changes made on the Exchange Server, particularly to the Notes
proxy address of the Exchange Server user.
CAUSE
The Exchange Notes Connector does not know how to handle extra spaces in
the Notes proxy address of Exchange Server users. This might be a result of
modifying the Notes proxy address generation rule under Site Addressing to
a format that might generate a space.
For example: &g &i
&s/Site/Org@Exchange)
A user that did not have a middle initial would contain a Notes proxy
address of similar to the following: "John Smith/Site/Org@Exchange"
Note the extra space between John and Smith.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: Notes Mail Connector
WORKAROUND
To work around this problem, specify a Notes proxy address generator rule
that does not result in any addresses with an extra space.
Administrators can also manually correct the user's Notes proxy address by
removing the extra space.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.. This problem was first corrected in Exchange Server 5.5 Service Pack 3.MORE INFORMATION
This issue might still be a problem if modifications to the Notes proxy
address were accomplished through some other mechanism, such as
importing/exporting CSV files, or through a dirsync mapping rule. Microsoft
is aware of this problem.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | EXC55SP3Fix kbbug kbfix kbQFE KB216492 |
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