XFOR: Migrating Mailbox with Message from cc:Mail Release 8 Client (216473)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q216473 SYMPTOMS
When a Mailbox from a Lotus cc:Mail DB6 post office is migrated using
either the
Exchange Server 5.5 or Exchange Server 5.5 Service Pack 2 (SP2) Migration
Wizard,
if that mailbox has a Rich Text Format (RTF) message, that message becomes
garbage in Exchange Server.
CAUSE
Because Lotus cc:Mail release 6.x client is non-RTF aware, the
Migration Wizard does not check for RTF.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: Migration Wizard
The fix is also available in the Connectivity and Migration Web 3 release.
This release can be
downloaded from the following Microsoft Web site:
STATUSMicrosoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | EXC55SP3Fix kbbug kbfix kbQFE KB216473 |
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