XADM: Exchange Admin Unable to Map SIDs to Account Names After 5.5 Upgrade (216313)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q216313 SYMPTOMS
The Microsoft Exchange Server Administrator program can be installed and
run from computers running Windows NT Workstation. If the workstation
computer is in a domain with a one-way trust, such that the domain where
the Exchange Server computers reside trusts the domain where the computers
running Windows NT workstation reside, but the reverse is not true, the
Exchange Server Administration program may not be able to administer the
Exchange Key Management Server (KMS) features from these computers running
Windows NT Workstation.
When you attempt to view the KMS properties dialog box with the Exchange
Server Administrator program, you will be prompted for the KMS password.
After you type the password, a message box with the following error message
may be displayed:
No mapping between account names and security IDs was done.
This only occurs if any of the Exchange KMS administrator accounts are in
the Exchange Server domain.
CAUSE
In Exchange Server 5.0, the Exchange Server Administrator program requests
the account names of the KMS administrators. In Exchange Server 5.5, the
Exchange Server Administrator program was requesting the security IDs
(SIDs) of the KMS administrators. This required that the Exchange Server
Administrator program map the SIDs back into names. Because the domain that
the computers running Windows NT Workstation are in does not trust the
domain the Exchange Server computers are in, the Exchange Server
Administrator program will not ask the Exchange Server domain to map the
SIDs to strings.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: KMS
WORKAROUND
To work around this problem, you could set up a two-way trust between the
two domains. A second workaround would be to move the computers running
Windows NT Workstation into the same domain as the Exchange Server
computers.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.
| Modification Type: | Minor | Last Reviewed: | 9/22/2005 |
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| Keywords: | kbHotfixServer kbQFE EXC55SP3Fix kbbug kbfix kbQFE KB216313 |
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