Dr Watson Starting TS License Service with Error 3221487623 (216159)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
This article was previously published under Q216159
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

In the Event Log, you observe that Terminal Server licensing fails to start with the following errors:
Source: Service Control Manager
Event ID: 7024
The Terminal Server Licensing service terminated with service-specific error 3221487623.

Source: TermServLicensing
Event ID: 7
Can't connect to database.

CAUSE

There are three probable causes for this issue:
  • Incorrect versions of ODBC components.
  • Incorrect ODBC System DSN entries.
  • Corrupted Hydra MDB.

RESOLUTION

To resolve this issue, you need to check several items in the ODBC Data Source Administrator.


WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Check the ODBC versions: note that the version of ODBC that shipped with Windows Terminal Server is older than the version that is in MDAC 2.0, but carries a newer date. The minimum version supported on Terminal Server can be any of the following:

    • From the default Terminal Server version 3.51.102900, dated 5/31/98.
    • From MDAC2.0 version 3.51.171300, dated 5/14/98.
    • From later versions.

    If any of the components are NOT the same version or ANY of the 32-bit components are not the same version, the entire ODBC must be completely reinstalled.

    For additional information about installing ODBC, please see the following article(s) in the Microsoft Knowledge Base:

    216149 How to Install ODBC or MDAC on Terminal Server

  2. Check the following entries in the System DSN for Hydra License by opening the Configure box. The correct entry is "Hydra License" with no trailing spaces or carriage returns. Ensure that the database entry points to the correct location of the Hydra.mdb. System Database is none. Open Set Advanced Options and check the Default Authorization for the entry "sa" (lowercase, short for system authority).

    If any of this information is different, the best thing is NOT to modify this entry but to create a new entry. Start from the System DSN panel and click ADD. Select the driver for Microsoft Access, click finish, and then enter all of the information outlined above.
  3. To resolve a corrupted Hydra MDB, please see the following article(s) in the Microsoft Knowledge Base:

    190233 Terminal Licensing Failed with the Specific Error 322148762

  4. Change the entries for the ODBC driver and DBQ:

    1. Locate the following keys in the registry:

      HKLM\Software\ODBC\ODBC.ini\Hydra License\DBQ
      HKLM\Software\ODBC\ODBC.ini\Hydra License\Driver

    2. Change the drive letters in each entry.
    3. Restart the computer.
Modification Type:MajorLast Reviewed:6/24/2004
Keywords:kbprb KB216159
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