Internet Explorer Does Not Upload Attachment to Outlook Web Access (214681)


The information in this article applies to:

  • Microsoft Internet Explorer 4.01 for Windows 3.1
  • Microsoft Internet Explorer 4.0 for Windows 3.1
This article was previously published under Q214681

SYMPTOMS

When you attempt to upload a large file as an attachment to an email message in Microsoft Outlook Web Access, you may receive the following error message:
Iexplore caused a GPF in module URLMON16.DLL at 0009:D449

CAUSE

When the upload is finished, the Exupload.dll ISAPI dynamic-link library (DLL) that is used by Outlook Web Access returns an "Object Moved" response to the client. Internet Explorer attempts to post the data again to this response instead of issuing a GET request for the URL in the response. This action can sometimes cause a general protection (GP) fault in Internet Explorer.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.



   File name      Version
   -----------------------------
   Urlmon16.dll   4.01.2513.0700


NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/7/2005
Keywords:kberrmsg kbprb KB214681
©2004 Microsoft Corporation. All rights reserved.