Error Message with HP Printer and Iomega Zip Drive (214501)


The information in this article applies to:

  • Microsoft Windows 98
  • Microsoft Windows 98 Second Edition
This article was previously published under Q214501
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you start your computer you may receive a Windows Protection error message at the Windows logo screen.

CAUSE

This issue can occur if you have a Hewlett-Packard (HP) 4000 or 8000 series printer that is attached to an Iomega Zip drive, and the Iomega Zip drive is attached to the parallel port.

RESOLUTION

To work around this issue, disable bi-directional support in your computer's CMOS settings or in the properties of your printer. For information about how to disable bi-directional support in your computer's CMOS settings, view the documentation included with your computer or motherboard, or contact the manufacturer of your computer. To disable bi-directional support in the properties of your printer:

  1. Click Start, point to Settings, and then click Printers.
  2. Right-click your HP 4000 printer, and then click Properties.
  3. Click the Details tab, click Spool Settings, click Disable bi-directional support for this printer, click OK, and then click OK.

STATUS

This behavior is by design.

MORE INFORMATION

This behavior may also occur with the following printers:
  • Epson Stylus Color 640
Modification Type:MajorLast Reviewed:7/13/2006
Keywords:kberrmsg kbHardware kbprb kbWinProtectErr KB214501
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