SYMPTOMS
The Microsoft Exchange Internet Mail Service terminates with an access violation during the processing of outbound Internet mail. Viewing the application log using event viewer may show some of the following events:
Event ID: 4097
Source: DrWatson
Type: Information
Category: None
Description:
The application, exe\MSEXCIMC.dbg, generated an application error The error occurred on 11/ 9/1998 @ 9:14:48.422 The exception generated was c0000005 at address 004391a3 (nosymbols)
Other exceptions reported might include some of the following:
The exception generated was c0000005 at address 004402cb (nosymbols)
The exception generated was c0000005 at address 77f7d359 (RtlpCoalesceFreeBlocks)
The exception generated was c0000005 at address 77f64654 (RtlAllocateHeap)
Event ID: 4037
Source: MSExchangeIMC
Type: Error
Category: Internal Processing
Description:
An exception has occurred which was handled internally by the Internet Mail Service. This may have resulted in a message not being delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x004391a3
Other locations reported might include the following:
An exception has occurred which was handled internally by the Internet Mail Service. This may have resulted in a message not being delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x77f64654
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or later:
Component: IMC
|
| Msexcimc.exe | 5.5.2524.0 |
| Imcmsg.dll | 5.5.2524.0 |
This hotfix has been posted to the following Internet location as Psp2imca.zip and Psp2imci.zip: