Outlook 97 and Outlook 98 Internet account information is lost after you upgrade to Outlook 2000 (213017)


The information in this article applies to:

  • Microsoft Outlook 2000
  • Microsoft Outlook 98
  • Microsoft Outlook 97
This article was previously published under Q213017
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

After upgrading from Microsoft Outlook 97 or Outlook 98, when you view your accounts on the Accounts command under the Tools menu, your old Internet mail accounts are not listed.

CAUSE

During Setup you chose to not upgrade Outlook 97 or 98.

RESOLUTION

Either add the accounts manually or use the Import Wizard to import and verify the account information.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 2000.

MORE INFORMATION

Under normal circumstances earlier versions of Outlook will be detected and upgraded, with the accounts being rolled over to the new version of Outlook . If you choose to keep the installed versions of Outlook 97 or 98, instead of updating the old program, your mail accounts will not be migrated to Outlook 2000. There are two ways to correct the situation after this has taken place. You can recreate the mail accounts, or import the old account information.

Recreate the Mail Accounts

For more information on how to set up new mail accounts, please see the following article in the Microsoft Knowledge base:

195787 How to Create a New E-mail Account with Internet Only Support

Import the Old Mail Accounts

  1. On the File menu, click Import and Export .
  2. Click to select, Import Internet Mail Account Settings. Click Next.
  3. Click to select the e-mail client to import. Click Next.
How you respond to the next section is determined by which client you are importing. See the appropriate section below.

Internet Mail Enhancement Patch

  1. Verify your viewable Name and click Next.
  2. Verify the E-mail address and click Next.
  3. Verify the Server type (POP3 or IMAP) and the server names. Click Next.
  4. Verify the Account name and Password. Click Next
  5. Verify the Connection type and click Next and then Finish.

Microsoft Windows Messaging or Exchange or Outlook

  1. Click to select Internet Mail account. Click Next.
  2. Click to select Change settings or Accept settings and then click Next. If you clicked Change settings continue on with step 3. If you clicked Accept settings click Next and then Finish. You won't need to do anything else.
  3. Verify your Name and click Next.
  4. Verify the E-mail address and click Next.
  5. Verify the Server type (POP3 or IMAP) and the server names. Click Next.
  6. Verify the Account name and Password. Click Next
  7. Verify the Connection type and click Next and then click Finish.
Modification Type:MinorLast Reviewed:12/2/2004
Keywords:kbbug KB213017
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